Refund policy

Return and Refund Policy

Return Authorization

Visit our website to process your return: https://apwcompany.com/pages/rma-request

If return authorization is granted, APW Company will apply a 25% inspection & restocking charge to all returned merchandise, except in-warranty defective merchandise or merchandise shipped in error by APW Company. APW may waive this fee when a client simultaneously orders additional product at equal or greater value and may apply a full credit once the returned product has been received and inspected.

Return Shipping

Merchandise must be returned PREPAID unless otherwise indicated in writing, via an insured traceable service and received at APW Company within 30 days from date of receipt. Shipping and handling charges incurred by any returned item are not refundable.

Condition of Returned Merchandise

To receive your credit, all returned merchandise must be in BRAND NEW resalable condition (i.e. leads not cut or trimmed or damaged, all surfaces free from marring or scratches) and include any and all accessories as originally supplied. If the product is compromised in any way, we reserve the right to refuse any credit request.

NOTE: Items returned carelessly and not consistent with original packaging methods will void any RMA.

Defective Merchandise

No credit allowance on defectives will be made and no replacement for defectives will be shipped unless the alleged defectives are established to APW Company's satisfaction after suitable testing and inspection.

Warranty

APW Company warrants products to be free from defects in material and workmanship for a period of six (6) months from delivery. This warranty is made to the original purchaser only and is nontransferable. In-warranty defective returns are exempt from restocking charges.

Blanket Orders

Blanket order items are non-returnable.

Cancellations

Orders cancelled at least 30 days prior to shipment are subject to a 10% restocking charge. Orders cancelled within 30 days of shipment are subject to a 20% restocking charge. Non-standard or custom products may not be cancelled except by mutual written agreement.

Governing Law

This policy is governed by the laws of the Commonwealth of Pennsylvania. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lackawanna County, Pennsylvania.

Questions? Contact us at office@apwcompany.com or 570-703-0730.
APW Company, 2400 Stafford Ave STE 500, Scranton, PA 18505